Description

JOB PURPOSE:
As Learning Management System Content Administrator for the Learning & Development Operations department, responsible for maintaining and ensuring effective administration of the PHC Learning Management System, including but not limited to: testing and posting new content, troubleshooting administrative and user technical issues, ensuring accurate audience assignments and assessment scoring, documenting processes and policies, and developing reports and queries for a variety of internal constituents.

KEY RESPONSIBILITIES:
1. Maintains Learning Management System (LMS) including troubleshooting and fixing user issues
2. Develops and documents processes or policies as needed to establish consistent use of the system
3. Provides learning management system support to leadership.
4. Trains managers/supervisors on basic use of the system’s self-serve functionalities such as reporting, development and delegation of competency assessments and the creation of electronic technical checklists.
5. Develops reports and queries that are concise, intuitive, and actionable for organizational users.
6. Works with education staff, regulatory, and subject matter experts to create and manage system-level learning assignments
7. Manages the input of non-employee records to maintain the business automation rules of lessons assigned in conjunction with compliance protocols of state and federal auditors
8. Communicates with LMS vendor to ensure system accessibility and technical standards
9. Tests all changes to the LMS, posts and test e-Learning modules, ensures accurate audience assignment and assessment scoring
10. Identifies, troubleshoots, and resolves problems with course design, LMS configuration and infrastructure
11. Oversees vendor management for online learning content (manage the relationship, deliverables, report out to management and human resources)
12. Oversees the installation of all system updates, upgrades, integrated tools, and other software integrated within the learning management system.
13. Compiles and communicates performance metrics for online and classroom training courses in order to measure training effectiveness. 14. Makes recommendations on future improvements to content management, workflow processes, and user experience.