Financial Care Agent
Job Number: 1099194
Piedmont Healthcare Corporate - Athens, Georgia
Shift/Schedule: Full-time
Description
This position will work M-F 8:15a-4:45p in Wound Care
RESPONSIBLE FOR:
Serves as front-line support for Patient Financial Care within Piedmont. The incumbent is responsible for
handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing
patients/guarantors from both hospitals and physician practices with a consistent and seamless
experience. The incumbent is also responsible for following up on and collecting pre-service, at-service or
outstanding guarantor balances when required. Will provide information on estimated cost of services,
verify coverage, secure authorization, make appointments, and explain insurance benefits and
information on financial resources to patients/guarantors.
Requirements
MINIMUM EDUCATION REQUIRED:
High school diploma or equivalent required.
MINIMUM EXPERIENCE REQUIRED:
Two (2) years of healthcare revenue cycle experience is required.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
Five (5) years of healthcare Revenue Cycle experience with a focus in Financial Counseling is desired.
Bachelor's degree is preferred.
Certification with Healthcare Financial Management Association, or Certified Revenue Cycle
Representative is preferred.
Understanding of Medical Terminology.
Prior Epic experience preferred.
LI-POST
#GD
Diversity & Inclusion
At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.
Excellence at Work
Piedmont is a certified Great Place to Work™-- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.