Sr Customer Service Rep-P2P
Job Number: 1097784
Piedmont Healthcare Corporate - Atlanta, Georgia
Shift/Schedule: Full-time
Description
JOB PURPOSE:
Responsible for answering questions and resolving disputes as the single point of contact for external and
internal customer groups. Daily monitoring, management, and escalation of delayed shipments, product
availability, or payment inquiries. Maintains strong customer focus and develops key relationships with
external vendors and internal customers. Works collaboratively with customers, vendors, supply chain
and accounts payable in identification and resolution of issues with requisitions, purchase orders,
invoices, and reports.
Requirements
MINIMUM EDUCATION REQUIRED:
High school diploma or equivalent required.
MINIMUM EXPERIENCE REQUIRED:
Four (4) years of experience in customer service, supply chain, accounting, or a related field with high
school / GED
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
Experience with Procure to Pay processes preferred.
Experience with research and analysis of data preferred.
Experience working in healthcare preferred.
Bachelor’s degree preferred.
KEY RESPONSIBILITIES:
1. Professionally respond to incoming requests from customers, ensure issues are addressed promptly,
and following through to resolution in an efficient, timely, and accurate manner.
2. Works collaboratively with supply chain and accounts payable staff in addressing customer concerns
and questions.
3. Participate in match exception research and clearance between supply chain and accounts payable
staff
4. Process vendor credits and RTVs.
5. Be identified as the subject matter expert in Peoplesoft FSCM operations.
6. Understand and fully participate in the procure-to-pay process to ensure timely payment of vendor
invoices.
7. Escalates critical issues to buyers, strategic sourcing coordinators, and/or manager for assistance
and timely resolution.
8. Perform monthly department-required duties which may include 1099 maintenance, duplicate
payments, escheated property, accrued receipts, open liabilities, etc., as assigned.
9. Follows up with missing vendor invoices in an efficient, accurate, and timely manner to improve P2P
performance and relationships with vendors and entities. Research problem invoices that cannot be
paid for a variety of reasons.
10. Maintains strong relationships and works cross functionally with other corporate functions, such as
Supply Chain, HR, and IT to identify, investigate, and resolve issues through proactive
communication and regular reporting.
11. Actively participate in departmental and special meetings.
12. Performs other duties as assigned.
Diversity & Inclusion
At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.
Excellence at Work
Piedmont is a certified Great Place to Work™-- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.