Description

JOB PURPOSE:
Piedmont Clinic is the Clinically Integrated Network (CIN) for Piedmont Healthcare which, to date, represents greater than 2600 independent and Piedmont-employed physicians, over 40 specialties, across a multi-hospital system spanning the state of Georgia. Piedmont physicians practice in every aspect of patient-care, touching inpatient, ambulatory, and outpatient environments, as well as the retail and urgent care settings. The CIN Performance Program provides structure and resources to effectively organize physicians across the system to set the clinical standards for our Network, which in turn, helps to meet goals in achieving the overall objectives and strategic priorities of Piedmont Healthcare. The CIN supports Clinical Governance structures which allow physicians to lead quality improvement efforts, partner with key specialties for cross-collaboration, all of which are supported by clinical and process improvement resources.
The Quality Project Specialist brings strong project facilitation, clarity of vision, critical thinking, process improvement, data analysis, and effective relationship management expertise to enhance and improve the overall success of the physician quality program for the Piedmont Clinic. This role primarily focuses on creating and supporting processes and infrastructure to facilitate large-scale quality improvement for clinical practice priorities set by the Physician Network. This high functioning team member serves as an integral part of the overall Quality and Safety Team for PHC, supporting all components of the Piedmont Clinic’s quality program, largely through the physician organization structure of the Clinical Governance Councils (CGCs). Quality Project Specialists serve as subject matter experts (SME) for their assigned CGCs, their performance and quality metrics, and subsequently provides full support, ownership, and guidance to physicians and practices to ensure success in driving performance and quality improvement initiatives and measures. This team member serves as the provider and practice-facing liaison to assigned physician members and practices to ensure ongoing success for all aspects of membership within the Network.

KEY RESPONSIBILITIES:
1. Manages assigned CGC performance metrics, including documentation of materials and training for success with achieving performance metrics, effective collaboration with internal business intelligence (BI) team members, and participation in Sprint Planning, Agile processes.
2. Facilitates and leads the physician-specific accountability structure and process, managed and approved by the Board of Directors. Works with internal and external leaders and peers to compile data and improve individual physician performance as necessary.
3. Manages and facilitates meetings, supporting meeting logistics, and other efforts to ensure effective discussions around priority initiatives and operational improvements within the Piedmont Clinic. Demonstrates attention to detail, noting key actions and decisions for follow up.
4. Collaborate with physicians and other healthcare team members to support appropriate education, training and use of evidence-based guidelines to drive improvement.
5. Serve as an educational resource for their respective CGC, and overall Piedmont Clinic Quality Program, for PHC hospital leaders, team members, and physicians.
6. Provide orientation, training, and facilitation of onboarding for all assigned physicians and their practices (new and existing)
7. Effectively and efficiently manages multiple assignments, projects, and CGC (at least 2 of any combination).
8. Travels to and from office practice sites, and various hospital locations within the PHC system to support assigned business functions.
KNOWLEDGE, SKILLS, ABILITIES
• Skill and ability to communicate effectively both verbally and in-writing.
• Skill and ability to handle multiple priorities and deadlines.
• Skill and ability in leadership, facilitation, and change management skills with attention to detail.
• Ability to work as a member of a team.
• Skill and ability in Microsoft Office applications, as well as database, to display and analyze data, summarize key findings, and effectively present materials to large and small audiences, including those in leadership.
• Knowledge of statistical measures applied in Performance Improvement.