Patient Experience Rep - Piedmont Augusta
Job Number: 1095497
Piedmont Augusta Hospital - Augusta, Georgia
Shift/Schedule: Full-time
Description
RESPONSIBLE FOR:
Serves as a liaison between the organization, patients, and patients; relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Requirements
MINIMUM EDUCATION REQUIRED:
High school diploma or equivalent required.
MINIMUM EXPERIENCE REQUIRED:
One year of experience in a healthcare or medical office area position requiring interaction with healthcare patients, physician offices and or multiple hospital departments.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
2-3 years working with complex customer service situations preferred.
Two year college or Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred.
Diversity & Inclusion
At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.
Excellence at Work
Piedmont is a certified Great Place to Work™-- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.