Description

JOB PURPOSE: Provides expertise and support in the development and optimization of the electronic health record (EHR) related to efficient usage, quality initiatives and government and reimbursement regulations. Is an integral member of large system initiatives and teams that address quality initiatives and balanced scorecard metrics. Works closely with the executive Project Management Office (PMO), Epic Application Teams, Quality & Safety Organization as well as the clinical integration department and other stakeholders to facilitate process improvement that addresses clinical workflow and improved documentation and compliance. Highly involved from inception of project all the way through to rollout; assists with training and education. Acts as subject matter expert in managing assigned projects. Also, works closely with the Business Intelligence team to design and validate needed data sources to support the reporting needs of managing efficient usage, quality initiatives and government and reimbursement regulations. Supports the office of the CHIO to further other clinical and system priorities and acts as project liaison between IS and operations. Supports Core Measures to ensure PHC is meeting regulatory and governmental requirements for reporting. Provides expertise to the Informatics team in utilizing error prevention tools, change management processes and EMR optimization.

KEY RESPONSIBILITIES:
1. Provides expertise and guidance to Informatics Specialist team members in solving complex issues involving the EMR, Quality and Compliance initiatives.
2. Establishes and maintains critical business relationships with Piedmont executive Project Management office, Clinical Integration and quality group, operational stakeholders, physicians and others involved in Quality and compliance initiatives.
3. Ability to manage multiple ongoing initiatives and facilitate coordination between many stakeholders such as Operations, Quality, and IS.
4. Obtains and maintains Epic certification in assigned application module(s).
5. Participates in and relays operational/clinical/application functionality expertise during system wide meetings for quality initiatives including complex functionality such as Epic’s Predictive Models.
6. Designs and develops solutions involving complex technical components utilizing any and all components of the Electronic Medical Record software.
7. Designs, develops and maintains clinical alerts in Electronic Medical Record and provides expertise to team members to help them in designing, developing and maintaining clinical alerts.
8. Facilitate annual Leapfrog testing for Quality & Safety.
9. Assist with DNV inspections at assigned facilities when requested.
10. Designs, develops and maintains reports for core measure, quality, regulatory, and operational management reporting.
11. Consults with Information Systems staff to determine business and functional requirements and identify solutions to resolve those needs.
12. Analyzes, defines and documents system requirements for data, workflow, logical processes, interfaces with other systems, auditing, reporting requirements and production configuration.
13. Writes and maintains functional and technical specifications.
14. Creates test plans, test data sets and automated testing to ensure all components of the system meet specifications.
15. Analyzes code for problem resolution and performance optimizations.
16. Assists Information Systems support groups in resolving complex issues.
17. Documents and communicates project status with team members, with department representatives; provide formal status reporting on a periodic basis to project management / leadership as requested.
18. Coordinates and facilitates meetings as assigned.
19. Designs and implements future-state clinical workflows by interacting with clinical department representatives to analyze needs and translate these into system design. Provide assistance to team members on complex clinical workflows as needed.
20. Improves customer value and building collegial relationships to achieve outcomes.
21. Possess qualities consistent with creativity, innovation, collaboration and critical thinking
22. Following established guidelines for system change control and assists other team members in learning and following change control guidelines.
23. Lead Optimization Meetings to triage Service Requests and facilitate assignments.
24. Maintains system documentation to current standards.
25. Works with customer base to identify potential workflow issues and/or system enhancement needs.
26. Presents and communicates in a professional and effective manner.
27. Provides demonstrations of system functionality as required.
28. Ability to coach, mentor and empower staff as assigned.
29. Computer literacy.
30. Ability to perform under stressful and changing circumstances and deadlines.
31. Participates in other key project activities and meetings as assigned.

KNOWLEDGE, SKILLS, ABILITIES:
Organizational Competencies
1. Decision Making - Able to make independent decisions of a complex nature. Scope at department and customer department level. Able to foster good decision-making skills in co-workers.
2. Analysis and Problem Solving - Able to analyze multiple complex situations to create and implement solutions. Scope at department and customer department level.
3. Communication - Able to communicate complex ideas and information using a variety of media. Very good written, verbal, and presentation skills at peer, customer, and leadership level. Able to model and foster good communication skills for co-workers. Communicates Piedmont and PHC IS related information to staff.
4. Teamwork and Customer Service – Able to effectively lead large group efforts involving people from multiple teams. Models and establishes collaborative and service-oriented environment while enforcing standards of good service.
5. Fiscal Responsibility - Models fiscally prudent behavior and ensures adherence to budgetary policies. Manages resources within budget parameters, and provides input into the budgeting process.
Performance and Technical Competencies
1. Process Adherence - Adheres to all defined organizational processes and ensures others adhere to processes. Seeks out ways to improve processes. Appropriately uses tools provided to track project progress, report issues, track goals and communicate with other teams. Lead team SCRUM meetings when requested.
2. SAFE – Has total recall of and regularly practices as well as encourages other to use the Piedmont Healthcare Safety principles.
3. Worker Development - Regularly establishes goals with manager. Regularly provides feedback to manager on project progress, barriers and challenges to optimize performance. Provides input into career development, and contributes to a positive, respectful working environment
4. Co-Worker Development - Regularly provides feedback, encouragement, or counseling to co-workers to optimize performance and encourage growth.
5. Group Facilitation - Effectively oversees a dynamic group of co-workers and fosters an environment that clearly defines job roles, duties and expectations.
6. Group Participation - Effectively participates in dynamic group meetings such as Clinical Governance Counsels (CGCs) helping to define issues and provide solutions in a way that fosters cooperation within the group.
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