Description

JOB PURPOSE:
The Sr. Performance Improvement Lead owns a portfolio of system wide performance improvement projects, supporting Piedmont’s quality and safety strategic priorities, such as Leapfrog Hospital Safety grades, Clinical Governance Councils, “Zero Harm” efforts, or any other improvement priorities, as they arise. Confidently utilizes a combination of process improvement and project management skillsets to scope projects, develop project plans, and collaborates with clinical leaders, senior administrators, and frontline staff, from multiple disciplines, to implement improvement interventions. Responsible for timely execution and attaining performance targets. Must be goal-oriented and demonstrate critical thinking skills.

KEY RESPONSIBILITIES:
1. Facilitates/leads performance improvement teams in collaboration with multiple clinical team leaders and senior administrators without direct supervisory responsibility over team members.
2. Employs a variety of rigorous improvement methodologies, such as Lean/Toyota Production System, Rapid Cycle Testing, root cause analysis, FMEA, Six Sigma, statistical process control etc.
3. Maintains strong and productive relationships with key stakeholders and customers including C-Suite, Physicians and front-line staff.
4. Manages multiple, complex projects, simultaneously
5. Communicates regularly with team stakeholders and executive sponsors about team progress toward goal achievement, critical factors and obstacles. This includes presenting to Executives and Front-Line Staff.
6. Collects and analyzes process data to initiate, develop and recommend practices and procedures that focus on quality improvement, safety, increased productivity and reduced cost.
7. Maps key processes to reduces waste, inefficiencies, and downtime.
8. Drives continuous improvement activity around quality, safety and patient experience.
9. Acts as a change agent, influencing and motivating staff at all levels of the organization to adopt and embrace new processes.
10. Analyzes and measures the effectiveness of existing processes and develops sustainable, repeatable and quantifiable process improvements.
11. Researches best business and clinical practices within and outside the organization.
12. Handoff improvements to operations as standard work and monitors spread across the system.
13. Other duties as assigned.
KNOWLEDGE, SKILLS, ABILITIES
• Ability to develop effective relationships with a broad variety of people from diverse backgrounds.
• Understanding of process improvement/quality management methodologies.
• Strong critical thinking skills.
• Decisive judgment.
• Ability to work with minimal supervision.
• Strong project management and organizational skills.
• Excellent interpersonal and facilitation skills.