Operations Analyst
Job Number: 1093382
Piedmont Atlanta Hospital - Atlanta, Georgia
Shift/Schedule: Full-time
Description
JOB PURPOSE:
Assists to streamline and combine people, processes, technology, and controls to improve operating effectiveness, lower costs, reduce redundancy, and lower risks. Focuses on business and operational improvements and their impact across the organization and system. Participates in the planning, development and execution of long-range performance improvement projects. Will support value-added relationships and key milestones throughout the operational project(s). This position will be responsible for assembling, summarizing and presenting data covering quality analysis, work flow analysis, business decisions, productivity measures, and financial measures for all projects; training and assisting leaders to develop skills on available systems; and managing projects and special assignments to improve the quality and productivity of the Division.
MINIMUM EDUCATION REQUIRED:
Bachelor’s Degree finance, engineering, operations analysis or a related field from an accredited college or university required. In lieu of degree, six (6) years of financial/operational analysis exp will be accepted.
MINIMUM EXPERIENCE REQUIRED:
One (1) year of progressive work experience in financial/operational analysis, preferably in a multi-entity healthcare provider environment, required. (If no degree, a total of seven (7) years of experience required.)
ADDITIONAL QUALIFICATIONS:
Knowledge of Lean and/or Six Sigma methodologies. Maintains a working knowledge of clinical operations and management systems which may include, but are not limited to, Registration and Charge Posting, Billing Claims, Unbilled Charges, Audit Functions, Inpatient Billing, Outpatient Billing, Credentialing, Physician and Patient Scheduling, Hospital processes and a focus on Engineering. Knowledge and utilization of IT solutions pertaining to ERP, Finance and Clinical applications. Working knowledge of Hospital Accreditation process and procedures, HIPAA, OSHA and other applicable regulatory agency and legal requirements necessary for medical practice management.
Strong analytical skills. Strong quantitative, data analysis and process mapping skills; Current State Process Documentation and time study experience a plus. Success requires individuals to be detail-oriented, self-starting and team-orientated, with the ability to learn quickly.
KEY RESPONSIBILITIES:
1. The Operations Analyst will assist in projects that provide operational improvement within various areas of the hospital/practice which may include human resources, operations, planning, marketing, financial, administrative practice, policy implementation, managed care, strategy, information system, etc.
a. Compiles/Collects necessary data/information from the proper department for assigned projects.
b. Interviews and meets with necessary department representatives and staff as needed.
c. Assists in analysis of data for assigned projects, turning it into information.
2. Help execute related process and strategy improvements including process transformation, business integration, improved operational performance, and organizational realignment in a highly engineered healthcare environment
a. Serve as a resource and key team member in projects and support progress against project milestones to help ensure timely delivery of project deliverables
b. Provide input into project decisions including: work plan and timeline, project management, resource allocation and education requirements
c. Assist in establishing value propositions that tie financial metrics and data of focus areas directly to operations business improvement
d. Lead others when necessary on projects and tasks
3. Assist on business transformation activities and projects which may include the development of requirements definitions, solution design details, functional / technical specification development, test management strategy and oversight, risk management, metrics development, and training development and facilitation.
a. Assist with developing policy and procedures to optimize operational effectiveness.
b. Assist in the creation and delivery of high level presentations to support findings and conclusions.
c. Assist in developing proper communication (including preparation of written communication to employees and to external sources), development and delivery of training programs, and establishing effective project governance.
d. Assist with developing future state training documentation and curriculum.
KNOWLEDGE, SKILLS, ABILITIES
• Skill and ability to communicate effectively both verbally and in-writing.
• Skill and ability to handle multiple priorities and deadlines.
• Ability to work as a member of a team.
• Skill and ability in Microsoft Office applications.
• Must have reliable transportation if required to travel within different locations
Disclaimer
The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Requirements
JOB PURPOSE:
Assists to streamline and combine people, processes, technology, and controls to improve operating effectiveness, lower costs, reduce redundancy, and lower risks. Focuses on business and operational improvements and their impact across the organization and system. Participates in the planning, development and execution of long-range performance improvement projects. Will support value-added relationships and key milestones throughout the operational project(s). This position will be responsible for assembling, summarizing and presenting data covering quality analysis, work flow analysis, business decisions, productivity measures, and financial measures for all projects; training and assisting leaders to develop skills on available systems; and managing projects and special assignments to improve the quality and productivity of the Division.
MINIMUM EDUCATION REQUIRED:
Bachelor’s Degree finance, engineering, operations analysis or a related field from an accredited college or university required. In lieu of degree, six (6) years of financial/operational analysis exp will be accepted.
MINIMUM EXPERIENCE REQUIRED:
One (1) year of progressive work experience in financial/operational analysis, preferably in a multi-entity healthcare provider environment, required. (If no degree, a total of seven (7) years of experience required.)
ADDITIONAL QUALIFICATIONS:
Knowledge of Lean and/or Six Sigma methodologies. Maintains a working knowledge of clinical operations and management systems which may include, but are not limited to, Registration and Charge Posting, Billing Claims, Unbilled Charges, Audit Functions, Inpatient Billing, Outpatient Billing, Credentialing, Physician and Patient Scheduling, Hospital processes and a focus on Engineering. Knowledge and utilization of IT solutions pertaining to ERP, Finance and Clinical applications. Working knowledge of Hospital Accreditation process and procedures, HIPAA, OSHA and other applicable regulatory agency and legal requirements necessary for medical practice management.
Strong analytical skills. Strong quantitative, data analysis and process mapping skills; Current State Process Documentation and time study experience a plus. Success requires individuals to be detail-oriented, self-starting and team-orientated, with the ability to learn quickly.
KEY RESPONSIBILITIES:
1. The Operations Analyst will assist in projects that provide operational improvement within various areas of the hospital/practice which may include human resources, operations, planning, marketing, financial, administrative practice, policy implementation, managed care, strategy, information system, etc.
a. Compiles/Collects necessary data/information from the proper department for assigned projects.
b. Interviews and meets with necessary department representatives and staff as needed.
c. Assists in analysis of data for assigned projects, turning it into information.
2. Help execute related process and strategy improvements including process transformation, business integration, improved operational performance, and organizational realignment in a highly engineered healthcare environment
a. Serve as a resource and key team member in projects and support progress against project milestones to help ensure timely delivery of project deliverables
b. Provide input into project decisions including: work plan and timeline, project management, resource allocation and education requirements
c. Assist in establishing value propositions that tie financial metrics and data of focus areas directly to operations business improvement
d. Lead others when necessary on projects and tasks
3. Assist on business transformation activities and projects which may include the development of requirements definitions, solution design details, functional / technical specification development, test management strategy and oversight, risk management, metrics development, and training development and facilitation.
a. Assist with developing policy and procedures to optimize operational effectiveness.
b. Assist in the creation and delivery of high level presentations to support findings and conclusions.
c. Assist in developing proper communication (including preparation of written communication to employees and to external sources), development and delivery of training programs, and establishing effective project governance.
d. Assist with developing future state training documentation and curriculum.
KNOWLEDGE, SKILLS, ABILITIES
• Skill and ability to communicate effectively both verbally and in-writing.
• Skill and ability to handle multiple priorities and deadlines.
• Ability to work as a member of a team.
• Skill and ability in Microsoft Office applications.
• Must have reliable transportation if required to travel within different locations
Disclaimer
The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Diversity & Inclusion
At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.
Excellence at Work
Piedmont is a certified Great Place to Work™-- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.