Security Dispatcher
Job Number: 1087963
Piedmont Atlanta Hospital - Atlanta, Georgia
Shift/Schedule: Full-time
Description
*Must have Two (2) years of experience in the field as a 911 operator or as a Security/Police Dispatcher.*
JOB PURPOSE:
Daily operation of Security Dispatch (communication center). Effective pro-active monitoring of CCTV systems. Answers all 3911 emergency calls. Screening of after hour visitors using Star system to verify patient information. Required to communicate with visitors, staff, physicians, patients and family members.
MINIMUM EDUCATION REQUIRED:
High school graduate or GED
MINIMUM EXPERIENCE REQUIRED:
Two (2) years of experience in the field as a 911 operator or as a Security/Police Dispatcher.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
Must possess excellent public relations/customer service skills and able to effectively communicate both verbally and in writing. Must possess multi-tasking ability.
KEY RESPONSIBILITIES:
1. Dispatches resources and maintains activity log.
2. Monitors CCTV and alarms systems.
3. Responds quickly to telephone and intercom calls.
4. Enforces the after hour visitation process.
5. Prioritizes all requests for service.
6. Performs other duties as assigned by supervisor.
KNOWLEDGE, SKILLS, ABILITIES
Skill and ability to communicate effectively both verbally and in-writing.
Skill and ability to handle multiple priorities and deadlines.
Ability to work as a member of a team.
Skill and ability in Microsoft Office applications.
Disclaimer
The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Requirements
*Must have Two (2) years of experience in the field as a 911 operator or as a Security/Police Dispatcher.*
JOB PURPOSE:
Daily operation of Security Dispatch (communication center). Effective pro-active monitoring of CCTV systems. Answers all 3911 emergency calls. Screening of after hour visitors using Star system to verify patient information. Required to communicate with visitors, staff, physicians, patients and family members.
MINIMUM EDUCATION REQUIRED:
High school graduate or GED
MINIMUM EXPERIENCE REQUIRED:
Two (2) years of experience in the field as a 911 operator or as a Security/Police Dispatcher.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
Must possess excellent public relations/customer service skills and able to effectively communicate both verbally and in writing. Must possess multi-tasking ability.
KEY RESPONSIBILITIES:
1. Dispatches resources and maintains activity log.
2. Monitors CCTV and alarms systems.
3. Responds quickly to telephone and intercom calls.
4. Enforces the after hour visitation process.
5. Prioritizes all requests for service.
6. Performs other duties as assigned by supervisor.
KNOWLEDGE, SKILLS, ABILITIES
Skill and ability to communicate effectively both verbally and in-writing.
Skill and ability to handle multiple priorities and deadlines.
Ability to work as a member of a team.
Skill and ability in Microsoft Office applications.
Disclaimer
The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Diversity & Inclusion
At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.
Excellence at Work
Piedmont is a certified Great Place to Work™-- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.