Description

JOB PURPOSE:
Leads a team of process and clinical improvement professionals to drive improvements through a portfolio of strategic projects. Promotes a culture of continuous improvement through the use of Lean methodology data analysis, reliability, sustainability and spread. Translates clinical, operational, quality and safety data into meaningful information and clearly communicates critical information to leadership and other stakeholders to improve performance and decision making. Provides high quality project management and analysis for a broad array of clinical and operational issues. Applies health system-specific expertise, industry best practices and knowledge of internal and external performance challenges to recommend improvements.

KEY RESPONSIBILITIES:
1. Directs and prioritizes the activities of the process and clinical improvement professionals leading and facilitating system, ambulatory and hospital wide strategic operational, quality, safety and efficiency improvement projects.
2. Develops and coaches process and clinical improvement professionals in lean and performance improvement implementation strategies in support of the strategic goals.
3. Collaborates with quality and safety team members, physician enterprise leaders, local clinical and medical staffs and local administrative leadership.
4. Implements individual coaching and development plans for the improvement professionals to sufficiently address the skills required to support improvement initiative Monitors and tracks results.
5. Leverages complex decision support/data systems to establish operation and quality related metrics to measure progress and sustainability of improvement efforts/initiatives.
6. Ensures seamless hand-off of completed improvement initiatives between improvement professionals and operations.
7. Implements special initiatives to support other strategic improvement initiatives of Piedmont Healthcare, as required.
KNOWLEDGE, SKILLS, ABILITIES
• Knowledge of complex statistics, data analysis, workflow charting and other analysis techniques.
• Ability to communicate effectively, both orally and in writing.
• Ability to develop effective relationships with a broad variety of people from diverse backgrounds.
• Skill and ability to communicate effectively both verbally and in writing.
• Ability to work as a member of a team.
• Skill in mentoring and developing other people.
• Demonstrated proficiency with the following computer application Microsoft Office, Microsoft Visio, database application and analytical tools such as Tableau.